REFUSED ACCESS & FORGOTTEN PASSWORD PROBLEMS: If you have an account with MsJulia.com, the following are the main reasons why you might not be able to get access to the members area of this site.

• Forgotten Password: Are you sure that you are using your correct password? You can e-mail us to find out what your correct password is. Make sure that you include your name, full e-mail address and your username so that we are able to help you!.
• Wrong Case: You must enter your username and password the correct way each time you log-in. Both your username & password are case sensitive!
• Account Cancellation: You may have cancelled your subscription some time ago and forgotten about this? You can e-mail us your username & password so that we can check this for you.
• Site Security: Like all of the biggest and best membership sites on the web today MsJulia.com uses the very latest anti-hacking software available, which is very sophisticated and can be tripped in a number of ways and sometimes this can happen quite accidentally. If you experience any problem at all please e-mail us giving your username and password combination so that we can sort the problem for you immediately.
• Declined Card: If your credit card was declined upon renewal, your account will of course be closed.

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SENDING & RECEIVING E-MAIL: Please note that we do NOT sell our membership information to third parties. Ms Julia does send periodic updates to active MsJulia.com members to maintain contact with her members.

!! VERY IMPORTANT !!

When sending an e-mail to the office here please ensure that our reply e-mail will get back to you! If you have blocked all e-mails to your inbox, set your spam filters up to 100% or if your mailbox is full then obviously our mail will not reach you!

• Technical Support: Problems viewing images on this site, video help, broken links, etc. You need to contact: Support@msJulia.com.
• My Secretary: Please do feel free to contact my personal secretary, regarding any other questions or problems and for all reports of broken links, missing images or stolen images on other sites or other errors with the web site here at secretary@msJulia.com. She will of course be very pleased to hear from you!

Full e-mail list for the MsJulia.com team:

• secretary@msJulia.com: my secretary. she is happy to answer any questions that members may have and is always pleased to help with any inquires or questions at all.
• support@msJulia.com: This is the e-mail address of my support staff here at my office. My support staff is happy to deal with any questions or problems that members have covering everything from general problem solving right through to advice on plug-ins and browser problems.
• office@msGrafx.net: My management company's e-mail address for matters dealing with image theft, legal and licensing matters. msGrafx.net now has a presence in London UK, & Japan as well as its Nevada USA offices.

!! VERY IMPORTANT !!

When sending an e-mail to the office here please ensure that our reply e-mail will get back to you! If you have blocked all e-mails to your inbox, set your spam filters up to 100% or if your mailbox is full then obviously our mail will not reach you!

It is very important that you send your question or comments to the appropriate e-mail address to avoid and delay with our response to you. Please do remember that we receive several thousand e-mail's every day and sometimes it's impossible to answer each and every one straight away. Your patience is of course greatly appreciated!

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BILLING & SUBSCRIPTION CANCELLATION: To cancel your subscription account to MsJulia.com, simply do not renew your subscription; to be taken to the MsJulia.com Member account information page.

If you are on recurring billing, simply cancel with the transaction processor. Your cancellation will be processed straight away. Your account will of course stay active until the end of your last paid billing period.

FAQ's about MsJulia.com billing questions:

• General Billing Help: Please click Ms. Julia subscription information page.

TECHNICAL PROBLEMS & QUESTIONS:

• Problems Viewing Images On This Site: MsJulia.com is designated as an adult site so if the images in your browser are showing as just a blank object with a small red cross in the corner this means that your firewall is blocking the images from you. Are you running Norton Internet & System works or something similar? This problem is easily fixed in just a couple of seconds. Please click here for details.
• AOL Users: If you experience any problems at all please click here for details on how these can easily be resolved.
• Broken Links: MsJulia.com is constantly growing and being added to and improved every day. If you encounter any broken links or "File Not Found" messages, e-mail my secretary straight away and she will have the problem fixed immediately. Please do include a brief description of the problem in your e-mail to help with this and we do appreciate your help in making this site run smoothly!
• Help For Members Having Problems Viewing Videos: If you are experiencing any problems at all please do click here for further assistance. If you need further help please e-mail my members support staff at support@msJulia.com or my secretary will be pleased to help you at secretary@MsJulia.com.

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• Does Mistress Julia cater for professional one-to-one sessions at all? No, not of any description at all.
• Do you sell videos or DVD's at all?Yes, there is a full array of comercial videos and DVD's in both the general and members areas. There are extensive video libraries inside the members area of MsJulia.com which are updated regularly, as part of your membership.
• I am not sure that I understand how to cancel my recurring membership? No problem at all. If you e-mail my secretary here: secretary@msJulia.com she will see to this for you straight away.
• Am I able to e-mail Mistress Julia's secretary or support with any questions I may have? Yes, this is no problem at all.

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